Replacement of watch battery does not guarantee function or water resistance. There is no guarantee for moisture, bands, crystals or minor repairs. Not responsible for the loss of stones due to worn prongs and settings when cleaning.Īll watch overhauls are guaranteed for 12 months. We recommend this be done every 6 months. We will clean your jewelry (ultrasonic and steam) and check the settings free of charge. Not responsible for items left beyond 90 days. This store shall not be held responsible for the following: identification or condition of jewelry at time of receipt: altered, treated, or enhanced diamonds or coloured stones and/or pieces that are unmarked or marked incorrectly. Liability for any damage or loss of items shall be limited to accrual cost to repair or replace the item(s). In such a case a restocking fee of 15% of the original invoice will be charged, with the remaining balance to be issued as a store credit only. At our discretion only, layaways may be cancelled in the event of special circumstances. If no satisfactory arrangements have been made for full payment beyond the end of this period, the item(s) will be returned to stock, and all payments will be forfeited. Articles placed on layaway will be held for a period of 90 days from the date of this receipt. Layaway payments are required at least every 30 days. Full payment upon receipt of custom work will denote the client’s complete satisfaction. Every effort will be made to accurately manufacture or produce the item(s) so ordered. Custom jewelry is non-refundable and requires a 50% non-refundable deposit before the work begins. A special order includes any jewelry, gemstone or watch that has to be ordered to accommodate the client’s request for an alternate style, size, metal or colour that is not available in stock.Ĭustom designed jewelry involves metals, gems and labour furnished for a specific client. Special orders are not refundable or exchangeable. Refund will be issued to the payment method used on the original purchase.Īll special orders require a 50% deposit and are non-cancellable. You can expect a refund within 30 days of us receiving your returned product.Make note of your return tracking number so you can ensure it arrives to us safely.Ship to the following address: Gold-N-Memories Unit 72 - 178 Hwy 12N, Steinbach MB, R5G 1T7 For your protection we suggest you use a shipping service that includes insurance and tracking. All return shipping must be prepaid, we do not accept C.O.D shipment, unless told otherwise.If you do not have your original packing slip please include your name, address, phone number and order number or copy of invoice.Pack the item securely and enclose the original or a copy of the packing slip.Call or text us at 20 to receive return authorization.All merchandise must be in original (unaltered) and unworn condition and include all original packaging, booklets/warranty cards, any parts and any tags must still be attached to the product. If you are unable to return in person to the store, you can return by mail. Please note that original shipping and handling charges will not be refunded, unless you have received an incorrect or defective item. The store employee will process your return and issue a refund to the original payment form. Returns in person to the store must be accompanied by the original packing slip or a copy of the shipping confirmation email or online purchase receipt. Purchases made online may be returned instore at Gold-N-Memories or by shipping back to the store. Refunds will be issued in original payment form. Gift Certificates are not redeemable for cash and may be used for purchases only. Closeouts or clearance items, special orders, altered pieces (including ring sizing) and custom pieces are not returnable or exchangeable. Merchandise must be in original (unaltered) and unworn condition and accompanied by original gift box with all warranty cards and explanation booklets intact. Items may be returned within 30 days from the date of purchase. Exchanges and Returns for In Store and Online Purchases
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